I would just like to say a huge thank you to Rosie from TUI Llandudno store, Rosie went above and beyond to solve a big problem I had after booking online. I needed to transfer my holiday from this May to May 2024, online customer service not good put my holiday on a stop sale, for weeks and weeks, deadline date was today and if wasn't Rosie and her Manager supporting me, I may have had to cancel my holiday and the extra cost would have been astronomical. Thank you Rosie for being so professional, pleasant, supportive, I can't thank you enough. I'll never book online again, I received the personal touch. Thank you.