Absolute disgrace of a company, would give them minus if I could. Non existent customer service and treat paying customers like they are thick as s**t. Had a 9-10 hour delay flight home on Sunday 14th May from Palma to London Stanstead due to a fault with one of their planes, have since filled in 3 flight delay claim forms to all of which they keep sending an automated response that there is no record of these passengers on that booking! Its absolutely nonsense they just do it try and get out of paying out. We were told we can submit the form online or email the flight delay claim address directly with our details which we did with booking confirmation as proof that all of our details are correct and we were on that flight, heard nothing back and upon chasing they then come back with that they only accept claims through their online process! Even though a few days earlier we were told the complete opposite they will just do what they can to deter you and get out of it. Ive heard nothing but bad things about Tui lately seems they are getting worse hopefully they go bust they certainly wont be getting another penny out of me and I will continue to plaster bad reviews everywhere so it will hopefully deter people booking with them. Also be careful when booking holidays through their website, its very misleading - they will advertise a resort as 3 or 4 stat when its infact officially a lot lower.