TUI is a utter joke and I don't mean in the funny sense of the word. TUI legal team are shocking, after a year of making a complaint and passed to their useless legal team who seem to think they can blame COVID for everything even auto replies via email not being received. And now today our complaint is rejected because they dont have a stool sample, yet we provide all medical info after my partner fell ill abroad thanks to food poisoning from the hotel. All of this evidence is still not enough for TUI and clearly has fobbed us off. Legal route it is then, but AVOID TUI at all costs, they are glad to take your money but when something goes wrong and even though you provide all of the evidence they don't want to know