Great company if nothing goes wrong with your package holiday but any issues they quickly go to 1 star rating. I received an email stating our hotel TUI BLUE Atlantica Sungarden Park in Cyprus no longer will be providing a waterpark. Tui offered three hotels as alternatives. However, when trying to swap hotel TUI would only send a generic response. So I had to rise new emails referencing my original ticket number, each time they acknowledge the first email but ignored my reply. Web Mail for existing customers wouldn't even put me in queue and automatically closed my chat. But new booking you get an adviser in seconds. I phoned customer services multiple times to get nowhere. One time I was told the system was updating and another occasion after we agreed to move to Sunrise Oasis we was cut off. I walked into the TUI Store and the Manager requested we got a Callback from customer service. Guess what, a week later, no Callback as promised. This as been ongoing for three weeks and no closer to resolving. So it looks like we are forced to go on holiday without the main reason (Water Park) for booking this hotel. The local waterpark will cost us an extra €134 a trip. Shame on you TUI.