We booked a holiday with Tui, just me and my wife. Tui changed the flight times by a massive 4 hours, meaning we could no longer catch the plane due to work commitments. Customer services were abysmal, I could not even speak to a manager to make a complaint. They said they would ring me back later, but this did not happen. Tui no longer have a complaints department. You have been warned, do not book with this ‘money is all that matters’ company, you will be disappointed and out of pocket. We have booked many holidays through Tui in the past, but will now not do so ever again. If I could give no stars I would.