Really awful experience with Tui this time. Discovered that the hotel we were due to travel to (Riu Vistamar) had a serious norovirus issue. We contacted customer service multiple times before travelling and were told categorically that there was no illness and that they couldn't/wouldn't change the hotel for us. 3 of our party of 7 fell ill and our 6.5k holiday was ruined. We asked for compensation but were told no! We asked for transcripts of all correspondence but nothing came, we have now taken our case to the Tui legal department but have had no confirmation of our email complaint or been told what is happening. Absolutely disgraceful service.