If I could give 0 stars I would! Absolutely disgusting treatment from TUI. We landed in Turkey at 1.30 am, were transfered to the hotel to find out that our reservation was cancelled by TUI. 24/7 service was useless. After few hours on the phone I was told that nothing was done so far as everyone is sleeping at night and I should be more understanding -yes exact words! While I was sitting on my bags with my family on doorstep whole night! Consultants were extremely rude! Around 9am we were moved to some low budget hotel far away from place were we suppose to stay. TUI rep was not happy that I want to talk to her before her morning coffee! As we didn't wait long enough... Lack of empathy, so disrespectful and overall awful experience! Wouldn't recommend it to the anyone! In the end were moved back to the area we booked but still not what we paid for! We got some refund but our holiday was ruined by this situation. After everything we were told that they knew that our hotel was cancelled but they forgot to inform us about it and send us new hotel information... so unprofessional!