TUI CANT BE TRUSTED
DISAPPOINTED IN TUI AS FAMILY OF 4

Further to a change in the plane TUI had planned to use. Our pre booked and pre paid seats were given away to another party that had decided to sit in them. The plane was utter chaos because of this group. We, a family of four, had to stand at the back of the plane for half an hour, carrying a 2 year old and an 8 year old whilst new seats were found. Not a great start to an expensive holiday. 

We were offered £20 per person (we found out later the party next to us were offered £30 per person) as a refund to take alternative seats that we have booked and paid for. Being the nice family we are we accepted the offer, mostly, to help the over whelmed air hostesses. We even signed for this arrangement. 

On arrival back to the UK TUI have not honoured the refund. The refunds that the air hostess had agreed and signed for on the plane at the time of the chaos. TUI are also not responding to our emails. The amount we are owed is small and from reading other posts there are people that have had much worse horror stories but it’s the principle. If you promise something, then you give it. Especially from such a large company. 

Utterly disappointed. I am hoping that anyone else that has experienced the same treatment speaks up and continues to chase for what they are owed or due. 

Don’t trust any promises made by TUI.