Tui's NOT ALL INCLUSIVE as IMPLIED Booked ALL INCLUSIVE holiday in Rhodes, been to the same Hotel for 15 years as Half Board, brilliant Hotel, great staff, however this year I did ALL INCLUSIVE, it was far from ALL INCLUSIVE, complained to Tui on my return to UK, in my opinion basically appalling customer service, what was included in ALL INCLUSIVE was so minimal and fragmented we ended up having to pay for our meals and drinks every day, running into an unexpected cost of about £600, Tui refused to refund ALL INCLUSIVE charge, despite it not being used, I requested they forward my complaint to the office of the CEO, my request was not simply declined but REFUSED. While Tui may do some good holiday breaks at some brilliant location's I would STRONGLY suggest Do Not Do ALL INCLUSIVE, because its not. Now looking to go through ABTA or the County Court, why should the customer pay for something that was not provided as implied. Date of experience: 14 October 2023