Booked a holiday, suddenly had the flights cancelled and given an alternative airport 150 miles away..(at my own expense) not a suitable alternative. After speaking to customer services (not in the UK) for over an hour, being passed to different departments and receiving 'I am not sure' answers to even their procedures... if I had flown out even 1 day later, the 'cheapest' amount they had managed to increase my holiday was £500. Even though they are cancelling, my discount at the time of booking was taken away, they were not transparent & upfront that I had to pay for alternative flights they said I would use. They made the standard room I booked not available and instead told me I had to upgrade even though I was leaving 1 day after. It was either pay this money, find another holiday or cancel. A 10% incentive is nothing when all they are doing is increasing your costs. There was NO compensation given for the inconvenience & time they have caused me, especially when I had already paid for insurance & planned travel etc... I even spent time & money on taking a trip to the local TUI shop to look at alternative holidays and was told they cannot help me as they cannot change my previous booking. I cancelled the holiday and was told it can take 7-14 days for the refund.. they were quick enough to take it but are not so good at giving it back. So in a rush to have a holiday during my time booked off at work, I have now booked with another company which is more supportive of solo travelers and with a hotel up the road from the one booked + an excursion + room upgrade, it was cheaper than TUI. Myself & my elderly father also had a summer 2023 holiday with TUI and unfortunately that holiday did not live up to expectations either. Even something basic like trying to get a question answered was impossible, a rude rep & a 24/7 service that was not there to help (which was reported to TUI but we never heard back). I would personally not recommend TUI they used to be a very good trusted brand by myself & my family but I have seen a massive decline. After this experience I will not be booking with them again.