We booked a flight with Tui Airways to return home from Mallorca- the flight itself was fine but it was delayed and, as a result, we incurred a small additional travel cost. On return, I emailed Tui and asked that they agreed- so far, so good! Their email said they would send another communication with a link to provide payment details to receive the refund but, 10 days later, nothing had arrived. I have now engaged with Tui three times on webchat (it appears impossible to move beyond their automated service on the phone) and each time I'm told the matter has been escalated and that someone will be in touch within 7 days. Each time, this has not happened. I have now had enough of chasing so have decided to leave a review instead- the amount of money involved is trivial but the service is appalling and the responses plainly dishonest when clearly no follow up activity is taking place - I will certainly be avoiding using them again.