I do not think Tui even warrants 1 star. My cruise was cancelled,I understand this and that is not the problem. The problem is I want my money back. I entered into a contract with Tui when I paid my deposit. This contract states if the cruise is cancelled I get a full cash refund within 14 days of departure. What a joke. I spoke to a chap called Dan on the phone a month ago and said I wanted a cash refund not a voucher. He said this was not a problem I have now been sent a voucher which I received this week. There is a number to call to get the voucher changed to cash but no reply. The last 2 afternoons I have come home from work, I am a NHS worker, and have spent more than 2 hours in a queue waiting for my call to be answered but to no avail. All I want is my money back, is that too much to ask. This is causing me more stress than working at the hospital during the COVID-19 crisis. Please Tui answer your phone. I have to work hard to get paid and I have gone without things to allow me to save for the cruise. Tui by not being forthcoming with my cash refund are being deceitful, dishonest, and criminal in their actions,or lack of them and should be ashamed of themselves. Your customers will not forget this dire experience they have witnessed from Tui