well what can I say the cabin was delivered a day early and the driver was fantastic. It all went downhill after that!!! We ordered the Max cabin and an additional side window at extra cost. Before placing the order we asked if the Georgian bars were fixed or removable and were told that they could be removed. When we eventually got the windows into the house, we noticed that the mode of construction used did not allow them to be removed (we had a cabin before and we knew how the bars should be constructed if they are indeed removable). And so the race to a resolution started. We asked again, and were told a SECOND time that the bars can be removed, and we were even sent a photo to clarify. We examined the windows again and came to the conclusion that this was not the case and so sent a further email. This time we were advised to get a carpenter to quote for removal of the bars. We decided we would do our own investigating - and found that if the bars WERE removed, then we would have 32 separate pieces of glass to account for BECAUSE THE WINDOWS AND DOORS ARE A PERMANENT GEORGIAN FEATURE!!!!!!!!!!!!!!. This then meant that the additional window did not match (we had intended to simply not use the window bars on the doors or the windows). We went back to Tuin and received a brief apology, an explanation that the design had changed "after our order had been placed", and that we could have a £50 refund!!!!!!!!!!!!!! We took this as an insult and refused. We then had the issue of the non matching windows - we requested a bespoke make to ensure consistency in the design of the cabin - we were told this could not be done. We have now realised today that the additional window opens INWARDS which is not shown or explained on the website. We are still waiting for a resolution. We would advise anyone wishing to purchase a cabin to visit a showsite and purchase directly from a local supplier who fully understnads what it is they are selling. Tuin do not seem to be able to provide factually accurate answers to simple consumer questions and this has now cost us in excess of £2500 for their lack of knowledge.