I purchased the premier so that I could speak with CSR and get forms. It was the best thing I could have done. Daisy was the lady I worked with and she helped show me how to increase rents properly. I only wish I would have purchased the Premium months ago. I was about to leave Turbo Tenant because I was getting frustrated with the chat feature. The chats were just not working for me. Took way to much time to use and still never got it worked out. The purchase of the premium was the best thing I could ever have done. Don't waste another minute purchase it and you will be so glad you did. In speaking with the CSR it was done swiftly and accurately and was worth every penny. It is the best.