I wanted a tutor for me daughter. I searched and chose one who we thought matched our requirements. I booked a trial session and waited for confirmation. After several days, it still wasn't confirmed so I sent an email to the tutor. I ever received a response at all. Then I received an email from the company asking why things didn't work out and would I like to speak to them about it. They offered a £50 Amazon voucher if I would speak to them and discuss what had happened. I contacted them at the agreed time and they seemed so nice and apologised and offered a free lesson if required. However, I have never heard back from them and never received the voucher. In my personal opinion, this is a poorly run company and I would not trust them. Go by word of mouth and find a tutor you know, rather than use an online company.