I was referred to Twentyeight Health after the Pill Club/Favor (which was so efficient and had great customer service) closed. Unfortunately, I have had nothing but a difficult experience with Twentyeight Health. My initial intake paperwork was sent to me in July and I immediately filled out all of the information. I was told my information was received and that I was supposed to get my medication from them at the end of August/start of September. On September 3rd (2 months later) I received an email letting me know that there was an error and they were missing information (however I had already input that same exact information). I immediately fixed it and the shipment date for my pills was set for September 8th. On September 13th I was sent two different and contradictory messages (one by email, one on my account) and new issues. I responded within a few hours asking for clarification about what the issue actually was and now 6 days later after contacting them 5 more times by email, messages, and text I have not heard anything and I have run out of medication. Unfortunately, they are one of the few places that accept Medicaid otherwise I would find a different provider immediately. I am sure that they are overwhelmed by the sudden influx of new patients but it seems that they need more customer service support in order to actually be able to serve their customers. Also, I was supposed to get the annual fee waived as a former Pill Club member but my credit card was charged $26 dollars anyway.