The problems started with 28 Health the day they took over my account from SimpleHealth and have been ongoing. They lost my account, my orders would get "stuck" for various reasons, they had problems with this, or that, or were running behind due to high volume of orders....all the way to them just deleting my account because my insurance suddenly didn't cover them -- and I called my insurance co to opt out of a savings plan, they confirmed they would cover my prescription, and I told 28 to run it again but they are too stupid to understand this. Customer service is ridiculous. It's always "we're so sorry, we can help BUT"...and then a gleeful hawking of things I do not need. And I thought NURX was terrible.