Let's start with the good. Delivery was quick and customer service replies prompt. The products looked adequate, no thrills, but surprisingly well fitting for a budget suit. Now the bad. The footwear on the site is presented in UK sizes. I, as I'm sure anyone else who has ever ordered clothing from the internet would do, selected my size from the UK sizing dropdown menu. The boots I received were one size up from the UK size I ordered. I spoke to customer service who said that despite listing UK sizes, they had made the decision to send out the US size equivalent. So, order a UK 9 and you get sent a US 10. In TBFs defense, there is some small print on the website to say they made the misleading and bizarre decision to send out another country’s sized product (FYI, I live in the UK and as far as I can tell the company is based in the UK). Mislabeled and misleading product information aside, I was happy to order replacement boots in the correct size. TBF would not waive the delivery costs of new boots or the return of the incorrectly sized boots. I returned the full order at my own expense, which left me out of pocket to around the same amount of money as it would cost to reorder correctly sized items. The whole process was annoying and costly in time and money, and this shameful approach to customer service in such a crowded market place I felt was a thing of the past. Would 100% not recommend TBF.