Where do I start? their customer support twist your words against you, extremely frustrating and disrespectful. Delivery, you can't count on a date or anything, can come spontaneously a day before or after the specified date when I might be away from home. the "Fulfilled by souq" utterly meaningless, DO NOT BE FOOLED by it. They will not help you with warranty or anything it literally means nothing if they choose. I had a product which had fulfilled by souq that failed to work after a month and a half and although it include warranty they refuse to deliver it to the seller to fix it and I have to travel and go there myself when their website clearly state that they deal with this hassle if it has the mark of FBS. I understand you might need to buy something online and they might be your only choice at time but be very careful! return everything ASAP if you see a hint of an issue and NEVER buy using your CC check the product first because I have received multiple defective product and you'd have to speak with their HORRIBLE customer support to explain why it's not the same product or what is the issue and even then they may not understand and blame you.