I ordered an item for a present. The item came and it was broken. I contacted thru email cuz there wasnt any Souk contact number in the website. The Souk Agent came to pick up the item and I asked when is it gonna be "replaced". He said it will be "replaced" in 3-5 days. No one seems to care as long as your money is with them. Finally got the contact days after and called the customer hotline... the Customer service cant answer my simple questions directly! And when I asked when the "replacement" item will be, they said, Oh They dont do replacement, just refunds. What an embarrassment! Never again.