this is the most horrible online shopping website. they have put completely stupid people on helpline desk who doesnt understand english well and reply answers which are no way near to your answer. for e.g. if i ask about the credit card offer on souq then they will reply me to go to bank. i have called customer service and asked to cancel order. she confirmed me order is cancelled but next day it is arrived. then when i sent questions nobody replied. Please stay away with this till situation improves at souq. earlier it was much better but since it is with amazon it has made life terrible.