If there was an option to give no star, i would select that. *Zero customer service over the phone: no sense of commitment and customer empathy, no problem resolution. Whenever you start sharing your frustration with the delay they pretend having technical issues and allegedly unable to hear you over the phone...such an old and lame trick. Gladly the phone conversation is being recorded and hopefully listened to..However, the way they continue addressing the customer, unlikely any management pays any attention to phone etiquette *Self pick up option is useless as items are delayed even more. I don't understand the point as it's supposed to be convenient, however, you end up waiting and following up multiple times and all you hear is apologies..You used to pay for delivery and was frustrated with delays. Now you select Self Pick-up "convenient" option and get ignored even more. Total BS *Since the acquisition by Amazon, the service has turned worse. Online shopping is suppose to be convenient..not with Souq.com though. It's sad.