Honestly speaking my 2 time experience with souq is a major disappointment, I wish I had read the review before going onto souq. first time I purchased a bike, it came late of course and arrived in a box in pieces, with no instructions what so ever, after using u-tube to put the bike together it was obvious the bicycle was not the model nor color which was purchased, nor was it complete. after a long struggle I returned the bike and was given my refund back. summary of first experience = zero quality control second experience was recent when black/white Friday sales. I purchase and paid for 4 fit bit watches, after 10 days of waiting, today they confirmed due to technical error the purchase was cancelled and a refund will be arranged. the only thing that I can think of is that souq does not care to deliver the discounted items as they probably think can sell at a higher price since in the holiday season. I was left with no solution, money stuck with them and no gifts for xmas! There is a difference sky and ground between amazon and souq and brands work hard and long to build up their name and reputation, so I am wondering how amazon will turn souq around. I highly recommend you buy either cash on purchase which they priorities always or buy directly from amazon.