I have never experienced an awful online shopping experience ever in my life. And this is my first time to write a review because I am extremely mad and I would like to share so that no one can ever order from them. So I ordered 6 items and only 4 items got delivered. Keep in mind that it was all paid for. However when I called they didn’t give me a proper explanation, their customer representative is very poor. They do not repose to my email. They refunded back the money for the items that was not delivered and what made it worse is that they only refunded back the money for one item. What about the 2nd one ??? See how cheaters they are. Moreover, one of the 6 items I ordered Was a mascara that turned out to be absolutely fake. Please do not order from souq. It’s a scam and worse experience.