I have bought several items worth more than 1400 on the dawn of White Friday, however, items I longed for did not arrive even after 15 days although I made several calls to a courier company (QExpress) and Souq hotline. Every time the representative told me that the items are kept in the Dubai hub and are about to be sent to Ajman hub before the delivery. This did surprise me as Souq delivered the rest of the items within a week at most. At last, I got a message which says the order was cancelled due to a technical problem and nobody could give an insight about the delays and issues. I got my money back at last, but this experience left a frustrating and disturbing memory. Why an Amazon company such as Souq can have such an irresponsibility and can't handle the issue within the promised time, instead of a late refund and lost discounts, I would want the items I bought.