I have tried Souq a few times, and can confidently say their delivery service is very unreliable. Three experiences you can expect if you order with Souq: 1. Delivery appears to be outsourced to independent truck owners that speak very little English, so describing a location or delivery time to them is difficult. Maybe I was just unlucky several times in a row, but the delivery people seem to consistently be unable to find even well known places in the Emirates (i.e. The Greens), and this means extended phone conversations in frustratingly broken English to guide them. 2. Souk always sends an auto-SMS message to your phone on the day of delivery indicating you can pay using a credit or debit card. When (if?) the delivery person arrives, they tell you that actually you can't pay by card, followed by something like "Souq website is lying". If you don't have cash, the order is taken back to Souk. (This happened twice to me with large orders that I was expecting to charge to a card.) 3. No delivery person seems to know how to lodge a complaint about the service, and the souq.com website does not offer a clear way to give feedback, so I don't think any future patron of Souq can expect to have a better experience than what I've described. Souq is disinterested in improving. I am very surprised Amazon would lend its name to this production. I will never use Souq again.