I just don't want to judge souq.com yet, for I ordered my item just a few hours ago. I have to say that I am a loyal souq.com customer and I've been patronizing this company for almost 5 years now. But now, I am very, very, very, very disappointed. Here's what happened: I just ordered a smart watch from them for AED 665.00. If I didn't call the courier for the confirmation of my delivery time for tomorrow, I will never know that they couldn't deliver my item in my delivery address because they said that my area is out of service! Seriously!? You should have informed the customer about this or at least put a note in your website the areas that you couldn't deliver the items. And you guys seriously want me to pick up my item in Al Quoz after 5-7 days? You people should think that some people tend to go online shopping to save energy and time and yet, you will ask your customer to pick up their own orders just because you can't deliver it which is your mistake in the first place. This is the first time that it happened. I just wanted as well my full refund then that's it.