WILLFUL CHEATER! KNOWINGLY SELLING COUNTERFEIT PRODUCTS PROVIDING NO WARRANTY. I had great regard for Souq and always recommended them for online purchases. However, I had ordered a new Sony Xperia Z3 (32GB, Android) online through Souq.com. The Sony mobile phone supplied is a counterfeit. Within 3 weeks the brittle mobile screen cracked with impact with my keys kept in my front trousers pocket. On calling their customer services, to my surprise, I am told this item does not carry a warranty and I should get it done from their recommended repair shop. Can anyone imagine a Sony mobile is sold without warranty? Souq knows the sold product is counterfeit and thus as willful cheating does not provide a warranty. I did not receive any response from Souq in spite of many follow-ups online. Later, on my follow-up messages; I started getting a standard repeated message: "This ticket has been closed as we haven’t heard back from you for a while after sending you our resolution and response. However, don’t worry you can still contact us via the Contact Us page on our website or calling our Customer Services Team https://support.souq.com/helpdesk/tickets/15910246" Currently, this product is lying as a waste. The screen replacement cost around AED 170-220/- which is around 50-70% of the mobile cost. I would like souq.com to take responsibility for their products sold thru their portal and get this mobile repaired or amount refunded immediately.