Souq.com's service is annoying and not customer friendly!!! I have this item which has been dispatched since 5 days ago, and until today I have not received it yet. I am very busy and always at work, I cannot even get to answer the call from the courier guy so I just sent him SMS to please proceed to deliver the item to my address as somebody will receive it there. I sent the SMS for 2 consecutive days, then I called afterwards on the second day to follow up just to know that the courier guy hasn't even read my SMS yet?! What is this??? Then I called Qexpress as well, I was asking to change delivery address as I would like to receive it to my work address instead as I'm not in my home during delivery hours, but they said this is not possible. Okay, fine. Then I just requested if I can receive the item at 6PM the next day as this is the time I will reach home. They said they will try as delivery hours is only until 5PM I guess. I wasn't satisfied with their answers, so I keep pushing since they keep on asking what I want to do with the item. What is this? They're asking me what to do but when I give them my preferences then they will say it's not possible?? Seriously, is this the best of what AMAZON can offer?? Oh please, this is really annoying, annoying at all! You know the feeling of excitement to finally see that your item is already out with the courier as per the update on the app, but then it turns out to be like this?! Ugh. Today I sent WhatsApp message to the courier guy, he just "seen" my message. The other day I sent him WhatsApp as well and he just "seen" it. Unlike NOON and AWOK, they are willing to make adjustment for you with regards to delivery timings. But this Souq, I don't think so. I might even give him tip if he did well. Too much for a review. If I could give no star, I would. Once I receive my item (or if I will ever receive it), I will immediately uninstall Souq app and will not ever order from them again. It's just so happens that the item I want is not available from NOON and AWOK, then I would've not ordered it from this annoying Souq.