1.) I ordered a product on the 6th March when it was sent to me it was the wrong item, it was the older cheaper version of what I had ordered. The supplier had not paid attention and sent me something else. 2.) The next day I requested a return in which seemed to have been processed 3.) I recieved a text to say the courier would be picking up the item that same week. However no one picked this up. 4) I had to call Souq to find out what was going on, the courier had CANCELLED the pick up and nobody told me anything. I could have been waiting for weeks and wouldnt have known anything. 5.) I was promised day after day (as I kept calling) that it was being treated as urgent and it would be picked up. I receieved 10 text messages telling me the pick up would happen and it never did. Again, when I called souq, the courier had cancelled AGAIN everytime. 6.) Finally on Thursday, 21st March, somebody picked it up, but he didnt give me a receipt or ask for an airway bill. 7.) I didnt hear if my return had been processed (I have done this in the past and normally I am notified right away), so I again decided to call Souq to follow up, the representative on the phone didnt have any record that I had given my item back. He said the courier had processed it under an old airway bill from one of the cancelled pick ups. He'd basically given it back to the supplier and nothing had been recorded. Essentially there is no evidence I have given back my item, so now I have no item and no money. 8.)It is now 27th March, I've been promised an update and nobody yet has called me and now my ticket has closed?!