I always had a good experience shopping online on souq.com however, this time it wasn't good at all. I bought an emporio Armani watch and I wanted to gift it to someone. First of all, I did not get the delivery the next day as they say on their website even in the next 2 days. It was still okay as I wanted the product. I got it delivered the third dat. To my surprise, the cover on the case of watch seemed scrambled. Not oy this, the watch case was also in a damaged condition. How can I gift this to someone?? And the customer service asked me to return the item. Come on, I got it on a good discount and I waited for u guys to deliver it to me the next day. Really disappointing.