Absolutely very poor service!!! Will never make any electronic purchases online henceforth. My husband had purchased a Samsung tablet December2018... the product wasn’t charging properly (it was taking more than a day to get fully charged) We had complaint about it and they replaced the charger saying it must be a faulty charger. That charger was also taking more than half a day to charge. I hardly use the tablet because of the charging issue. The tablet is still good as new. Two months back, the tablet got switched off since it wasn’t charged and I tried endlessly to charge it but in vain. Souq repair guys took more than a month to get it fixed (made numerous calls to get it back) and they said it is fine and that nothing is wrong with it and also mentioned they will no longer repair it in the future. In less than a month, I am experiencing the same problem with the tablet and have no idea what to do.