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Anonymous
I wish I could give zero star but that's not even an option. Placed order at ubereats on 20 Feb. There was missing items in the order and complained to uber eats. They told me they will refund the amount but they did not even refund me half the amount. Called them multiple times, explained the situation to each and every customer agent that I talked to, but they kept saying wait for a week, the refund will show up. They told me they will refund the whole amount for the kind of harassment that I had to suffer. Finally the manager from uber eats called one day and told that they have some issue going on at their end for refund. Once it's soughted, the amount will be refunded. Called them back again after 20-25 days stating the refund has not been processed. Now, the agent told me, we are unable to refund your money as its not under our policy to refund extra amount of money for customer harassment. Did not even bother to refund me the original amount that I paid for the missing dish as well as kept me on hold and finally disconnected the call. Poorest of the poor service and badly disappointed from a company with a brand name having such a poor customer service.
1 year ago
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UberEATS has a 1.1 average rating from 7,892 reviews

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