Never ever use this company. Driver never delivered supermarket order. Uber took over £200 off me and failed to deliver anything but refuse to refund. Beyond comprehension that they will not refund for failure to deliver. It’s basically a mistake or theft or fraud but rather than investigate the driver or the delivery they take your money and ignore the matter. Spoilt my holiday. They refuse to talk to me other than through standard responses in their app. They wiped my chat record with delivery partner to make things more difficult. Tone of their responses is to claim they are making final decisions about your claim. I feel totally defrauded. Do not use them. It’s just not worth it