I ordered my last meal from uber eats today. The 2nd time it has took an hour to get to me (mcdonalds is only 2 dual carriageways away so less than 10mins) it arrived stone cold and was not edible, so I complained to uber eats customer service on 0800 088 5663 to be told that it is completely acceptable for food to sit around for an hour before attempting to deliver it. I then went on to twitter to ask for an email address to complain to and uber eats asked for a dm. Sent then a dm explaining what had happened and they asked me to call the exact same number I had already called and that they cannot help me further. This is not the first time I have had stone cold food from them and find they're service despicable and will stick to justeat from now on. App deleted and ubereats is no longer being used