On 5/30/23 we order a bill amount of $120+ through Uber Eats from a local restaurant. Per usual, it was assigned to a driver who sat outside the restaurant for 10-15 minutes “picking up our order” before cancelling. We were then assigned a new driver. That new driver came and he delivered ONLY lemonade. When we asked him what happened, he said the restaurant told him, “a different Uber driver picked up the food.” Called the restaurant, they confirmed his story. Nobody could or wanted to help refund or remedy the situation. So I paid for the dinner AGAIN & we called Uber Eats customer service. They took a WHOLE ASS REPORT, told me I’d be contact directly by a representative in 24/48 hours and a refund would occur to the original payment method on file. I’ve watched every day since then and have yet to 1) get a call back or 2) see a refund. 6/12/23: I called Uber customer service to f/u. They want to tell me that they see I spoke to someone but that someone only mentioned giving us a call back, NOT issuing a refund. So because this is over 8 hours old, THEY WILL NOT REFUND THE MONEY. I asked to speak or be transferred to a supervisor - but told there were none and I’d have to be called back. I asked to speak to the supervisor - told that I’d get the exact same answer about not refunding my money. I asked to speak to the supervisor - and was told that “I can file a complaint against the driver through a different department”. I told her the issue isn’t with the driver, it’s with Uber. It’s their employee that stole my food, it’s their customer service team who incorrectly told me one think while documentating something entirely different. It’s their department who is JUSTIFYING a driver STEALING $120+ of food from a customer and NOT FIXING THE PROBLEM. They claim they’ll call me today. They claim I’ll speak to someone who has their head pulled from their ass. And they claim I will NOT receive a refund.