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Disappointed customer
Uber Eats messed up my order from Total Wine when their driver incorrectly canceled (they admitted), but we’re going to charge me $15 alcohol restocking fee, nonetheless. I had to call and talk to customer service, and they were unwilling to give me any compensation, except to refund the stocking fee, which was at no fault of my own. If you have an alternative, don’t do business with this company. Uber operates on sort of a one-way street principal – if you order either a car or delivery and then you do something like not show up they will charge a cancellation charge. However, if they cancel, it’s all on you with no compensation. Not nice.
1 year ago
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UberEATS has a 1.1 average rating from 7,888 reviews

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Alice, Customer Support

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