I placed an order through the website. My food was picked up by the Uber driver and was later reported as unable to be delivered. My home is a residential address, my front door was open, and my dog was standing guard. If anyone had so much is come into the driveway I would have known it. The notice from the driver indicated that it was unable to be delivered and the food was returned to the restaurant. When I called the restaurant, they said that they had not received the food back. Our only options at this point was for the restaurant to make me more food, which they offered to do it no charge, but they weren't even being paid for the first round because the order was canceled after the Uber driver listed it as unable to be delivered! How dare Uber put somebody in a position to have to pay for their services and supplies twice!? I proceeded to call Uber Eats to try to see if we could get a hold of the driver and get them back to my house for going any thoughts of them stealing the food, or not doing their job. Just trying to make it right. Uber shared, and no uncertain terms, that they cannot help anyone who did not place the order on the app. If you don't order from the app, you cannot get help from them. I cannot believe that they are so unwilling to help, but the restaurant who is losing money by using Uber Eats in the first place is being backed into a corner and that the only way that can this can be resolved is for them to lose even more money. Screw you Uber Eats.