The ORDER WAS CANCELLED_ THE APP said it was FINE to cancel because NOTHING HAD BEEN ACCEPTED OR ASSIGNED..... MY PIN WAS NOT GIVEN.... THE DRIVER DID NOT CONTACT ME to let me know my food that had been cancelled had arrived ANYWAY..... I ORDERED OTHER FOOD- I did NOT GET THIS ORDER AND EAT IT! A Front dek Person ATE IT because I DID NOT KNOW my CANCELLED ORDER HAD ARRIVED ANYWAY! I DID NOT SPEAK WITH THE DELIVERY PERSON TO GIVE THEM MY PIN #I even refreshed the app to make certain it had been cancelled prior to looking for different food! THERE WAS NO PENDING ORDER.... NO ONGOING ORDER STATUS -- IT WAS BLANK and READY FOR A NEW ORDER! 2-3 MINUTES AFTER I CANCELLED THIS ORDER YOU MADE ME PAY FOR ANYWAY AND MADE ME TIP THE DRIVER FOR ANYWAY EVEN THOUGH HE DID NOT MAKE ANY EFFORT TO CONTACT ME OR GET MY PIN#!
On Mon, Jul 24, 2023 at 8:30 AM jenasis Free wrote:
yes, price adjustments happen when shoppers buy the wrong things even though i told them no and corrected the replacements....
On Mon, Jul 24, 2023 at 7:58 AM Uber Support wrote:
NO RESPONSE NEEDEDChange payment methodI understand this experience can be frustrating.
Taking a look at your account, it seems that there are a number of orders that have received price adjustments or appeasement. Though this order is not eligible for a refund at the moment, please know that the feedback you provide will help the merchants and/or delivery people make necessary improvements to the order experience in the future.
We appreciate your feedback and understanding.
Please let us know if we can help with anything else. Go to the conversation This message was sent by Charles from Uber support. Continue this conversation by replying to this email or clicking on the above button.
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1 year ago
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