No food, no money I really should have looked on here first before making my order. I ordered from a Chinese restaurant and was patiently waiting for my food despite the delivery time increasing and getting longer on the app. Eventually it said delivered and I was surprised as we were home and no delivery, so we checked the door…nothing. I tried calling the driver several times and when he eventually picked, it seemed like he couldn’t communicate in English or he was just avoiding my questions. He never even attempted to call me to confirm when delivering. I was given a code when I placed the order but it is obvious the code is as useless as Uber eats. I don’t understand how my food did not arrive and I have been charged despite given a code to avoid this. Well, I then escalated to the help team who were very unhelpful and said I couldn’t be refunded after review. I asked them to explain what was reviewed and how they couldn’t explain how they arrived at h the decision and just replied the same thing. I was very hungry, upset and sad as I had just lost £30 and no food. Avoid this company if you don’t want to lose out.