The refund policy for Uber eats is disgusting. I ordered from Five Guys in Boston on the app and I saw were the driver picked up the order. The driver tried to contact me for delivery. He texted me in Spanish which I don't understand because I don't speak Spanish. I contacted him English which I got no reply. The driver delivered my food to someone else and I was charged for the order. He did not get my pin and I still have no food. I tried the contact support numbers. But they don't work. You can only talk to them through a customer chat. The customer support person (who's name I know but I wont revealed it) told me that I couldn't get a refund because the order was delivered. The driver (who's name I also know because it comes up on the app) delivered the order to the wrong person which I find appalling. I have delt with Uber eats in Pennsylvania and the service was fine. But because of this bad experience in Boston, I will never do business with Uber eats again. To other people who think it might be a good idea to order from Uber eats, I wouldn't recommend it. It's too much of a risk.