I would not give even one star for Uber Eats and its DRIVER whose name is JACKSON ANTONIO. Yesterday was my daughter's birthday. I live in Greenford. I ordered food from McDonald’s in the Westway Shopping Centre using Uber Eats. It was not the first time, and never ever any driver had any problem reaching my address. THE DRIVER DID NOT ARRIVE AT ALL! I saw on the app map that he stopped at the other end of the road, which was just a 1-minute ride from me. I texted him that he is in the wrong place and he needs to drive a little bit further, but he was messaging me back something in Portuguese. Then a message came that he tried to contact me, which was absolutely a lie. It was me who was trying to call him many times, but he just rejected my phone calls and I was texting him many times, no reply. Maybe because he did not speak English. After I got a message that he cannot localise my address and he had just gone away. Then I received the photo of my order being left somewhere outside the building. It was not my address. So disappointing. Kids were hungry. How can a driver be so irresponsible, with such bad communication? What he has done to my order I don’t know. I lost almost £18. Maybe it is not much, but how can I trust this company again, that allows such irresponsible people to work there, without knowing basic English? I complain to UberEats, but the reply was that I am not eligible for a refund, because the delivery person tried to contact me (which is FALSE) and he waited for 7 min to deliver the order (at the wrong address).