I have used Uber Eats for years now and they have never disappointed me with horrible customer service as they have with my last order. The delivery person by the name of Daniel vandalized the front door of my job by tossing a drink from smoothie king to the ground that I ordered. My delivery was pre-ordered with the notes attached saying that I am a teacher and would “possibly” be able to meet at the front door, however, if I was not outside to meet at the time of arrival to please come inside and leave the order with the schools secretary. On October 11, 2024 while in the middle of teaching, I received 4 messages from the delivery person saying that he had arrived and that he was waiting for me to pick up my order from him. His very last message stated that the app had timed him out and no longer allowed him to wait for me outside. Within 3 minutes of his last message, which was literally 3 minutes after his first message and his point of arrival (I know this because the app states the timing of everything), I messaged him back asking if he was still outside or if he was inside because I was heading to him. He never responded. When I arrived at the front office the secretary asked if I was waiting for a delivery and told me she had bad news. She then turned her computer monitor toward me and asked if I was waiting for a drink? The monitor showed the smoother I ordered all over the ground. I then was showed the front door surveillance footage of the man throwing it to the ground and walking off. I left this man a tip and instantly regretted it. There customer service agent I spoke with immediately sent me a refund but never asked what I wanted or how I wanted to handle the situation. It was never about the money but about the lack of respect from the delivery person. I spoke with 5 different agents from Friday up to this morning (Sunday) and the only thing they could tell me was to rate my order and wait 3-5 days for my refund and order again. Uber Eats, the entire Uber umbrella for that matter, has never treated any concern I’ve ever had in this manner. They have really slacked in the customer service area and it seems they have forgotten that without customers, they don’t exist.