I ordered a pizza the other night and picked it up right after the driver placed it at my door. I saw a bug in the outside of the box, and when I opened the box, there were ants crawling in the bottom of the inside of the pizza box. I ran out to tell the driver, who had not yet left. He didn’t speak English, but I was able to explain in Spanish that the pizza had bugs on it and I couldn’t eat it. He was unable to offer a solution, stating only that he was new to UberEats. I immediately contacted UberEats’ help line (via text-couldn’t find a phone number to speak to a human), and after explaining my situation, I was asked to provide a photo of the pizza. I explained that I hadn’t thought to photograph the pizza, as I was able to catch their driver before he left and I returned it to him. I asked that UberEats confirm this with the driver and issue me a refund of the $40 charge. I was told that since I could not provide a photo, no refund would be issued. I received no response to my questions as to whether they had spoken, or would speak, with the driver. I was a frequent (2-3x/wk) user of UberEats, but I have not used the service since this happened. I found it completely unprofessional, unfair, and disappointing.