We ordered an Icandy from Uber kids along with a duopod. We had to chase up the order as it hadn't arrived to be told that they were waiting for the duopod to come in stock before sending as one order.....they sent the pram separately in the end. Duopod arrived a week later. We ordered on the 29th January 2020 Arrived 4th February 2020 Pram broke 25th February 2020 Contacted and email sent 25th (same day) Called again 26th and collection organised for the 27th ...at this point was told they'd replace the pram on a 24hour turn around Called 28th to check they'd received the pram, which they had, but then told they wouldn't do a 24hr turn around as they needed to check it was actually broken!! And this wouldn't be till monday at the earliest leaving me pramless with 2x small children! (Not acceptable by any means) we asked for a refund ....apparently they couldn't do this till they'd checked the pram over on monday ...at the earliest! Called today to be told that they wouldn't be offering a refund because of these reasons - they could fix it - I broke it because I used the basket - I put too much weight in it - because I had used the pram Sorry a bolt came lose and came off, it was just the basket but what would happen if the pram broke again? It's a pram with a basket....I am obviously going to use it, it's not just decoration it serves a function! I put the kids small backpack in their with a few nappies change of clothes a travel potty ..hardly over weighing it now am I? Why buy a pram, not use it ...then send it back? It wouldn't have broken if I'd left it sitting in the box! It was just excuse after excuse My partner called and he got the same shoddy excuses ...... refund refused by the apparent manager......weve contacted the card company and getting a refund through them. I'd anyone gets an Icandy Lime in Cedar with the serial number in the photos below ...send it back....its faulty!