Called my company and stated they would send an email regarding them working with us over the years, even by as much as stating some of our details. Unfortunately our current suppliers (brokers) for whom had truly been working with us for several years and looking after our account sent an email (unfortunate coincidence?). I suppose this is due to the account nearing its contract end date. So, we ended up cancelling with our current suppliers and almost (and under false pretensions) signed with UCL - but did not. We had 2 separate phone calls from them (both recorded) for which we more than simply mislead. Our current suppliers have now issued us with our own dedicated account manager to ensure this does not happen in the future. If it had, they would of lost my business, I would have switched suppliers unwittingly and UCL would have gain a lot of money by deception. This is by law titled as fraud and is currently being investigated by my business.