I've just taken a call from UCR Consultants, and it was so unprofessional and aggressive that I've taken this unusual step of writing a review.
The woman who called was reluctant to identify herself, and asked me why I needed to know who she was. That was a red flag straight away. I told her that I considered it courteous and professional for two people talking on the phone to introduce themselves. Her response to that was a huge sigh.
She repeatedly kept asking me to tell her when my energy contract was due for renewal "for security reasons", stating that she already had the information and just needed me to confirm. She was incredibly aggressive when I refused to give out that information and started to use a very challenging tone - presumably to intimidate me. Fortunately, I wasn't intimidated - although I could well imagine that some people might be. When I asked her to email or post me some information about UCR Consultants, she refused to do that and said that she'd just take my details off her system. I hadn't asked for that, but, to be honest, that seemed like a good outcome. I expect that she'll phone again and try and speak to another member of the team here - but I've briefed them all to be vigilant.
Highly unprofessional and overbearing techniques. Avoid at all costs.
5 years ago
UCR Consultants Ltd has a
3.8
average rating
from
97
reviews
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