Ordered a product 30th October 15 for a Birthday gift, however it took until 13th November 15 to arrive (14 working days unlike the specified 3-5). I would advise ordering well in advance or choosing another supplier for goods. The support I received was rather lack lustre, being told 'May have got delayed, should be with you by Thurs' but actually arrived on the Friday. I wasn't advised of the long wait and the response I received when I advised I wasn't happy was 'very sorry it’s just that the xmas rush has seemed to have started early this year and caught us of guard'. Hmmm, helpful. Not.