Absolute Scam of a company, please please do not fall for their scam. Taking advantage of desperate people. From my screenshots attached you will see examples of where I requested a refund for government fees that were to be paid to the Australian government once I had received my EOI and UIS were to apply on my behalf. However I never got an invite and so I requested a refund on the government fees UIS have been withholding. This request went on deaf ears so I requested a charge back through my bank. Uis submitted documents against this request with false information. I then submitted a review on a different review site with information of my experience. Uis did not like this and then tried to reach out to me and see what the issue was. When I explained to there customer service department what had happened they tried to apologise and tell me there were looking into it. They sent me on a wild goose chase between blaming my bank for not processing the refund which they said they had accepted (UIS had not accepted this refund). Then they apologised for this and told me they were going to sort with their account department (they did not process the refund once again). They have now turned back on their first statement and locking it that it is the banks issue and to wait for them to come back with an update on the charge back ( once again the charge back dispute had already been completed 2 months ago at this stage and they knew they had rejected the chargeback request, but they were just trying to distract me once again). To finish, the requested refund is for government fees withheld by UIS($4212 AUS dollar). I have paid thousands to UIS previous to this fee, I am not disputing these fees as those payments were my own fault to have paid so much for nothing in return. All I ask is that they refund the government fees which I am entitled to.