After 2 months from paying more than $5400Aud to UIS Canada for, what my partner and I were led to believe was the process for working holiday visas for a couple months, we found out that the person who set up our account was actually charging us for citizenship/permanent relocation. After dealing with numerous rude and passive aggressive consultants across multiple departments within the company we decided that we didn’t want to deal with the company nor travel to Canada at all anymore due to the fact we just wanted an extended holiday, not to move our whole life to Canada. After some persistence we were finally granted a refund of only $1600Aud that we begrudgingly accepted (because we just want to be done with this company) on the 24th of March. It is now June 18th and we have no answers or any communication back to us about what is happening. Victor Goldman, who has been handling our case since the refund was granted, has given us excuse after excuse but never any clear reasoning why it has taken so long nor any indication as to when we might receive our refund. Horrible service. Horrible attitude. Misleading communication. We feel like they have just robbed us of more than $5000 in return for sending us a couple documents for citizenship that we didn’t even fill out or want and have been taken advantage of during, what should have been an exciting and life changing experience.